Processing
Made-to-Order
As a made-to-order brand, each item is crafted specifically for you. Please allow up to 6 weeks for the production of your order. The processing time begins once your payment is confirmed.
Custom Orders
For fully custom or bespoke orders, additional time may be required. You will be notified of the estimated delivery timeframe during the consultation process.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.
However, you will be kept informed oF all updates regarding your order as it progresses.
Shipping
Shipping Methods
We offer various shipping options to meet your needs. Once your order is completed, you will be able to choose your preferred shipping method. Available options may include standard, expedited, and express shipping.
Shipping Carriers
We partner with reputable carriers such as fedex to ensure your order reaches you safely and promptly.
Shipping Costs
Shipping costs are calculated based on the destination, shipping method, and the weight/size of your order. The final shipping cost will be displayed at checkout before you complete your purchase.
domestic shipping
Standard Shipping: Typically takes 2-3 business days after your order has been shipped.
Express Shipping: Typically takes 1-2 business days after your order has been shipped.
International shipping
We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and other import fees, which are the responsibility of the customer.
Delivery times for international orders may vary depending on the destination and customs clearance processes.
Customs, Duties, and Taxes
International shipments may be subject to customs clearance, which can cause delays beyond our control. Any customs duties, taxes, or additional fees are the responsibility of the customer. We recommend contacting your local customs office for more information on potential charges.
Lost or Damaged Shipments
While we quality check every item before it leaves our atelier, and strive to ensure the safe delivery of your order, we understand that issues may arise. If your shipment is lost or arrives damaged, please contact us within 5 days of receiving your order. We will work with the shipping carrier to resolve the issue as quickly as possible.
Order Modifications and Cancellations
Due to the made-to-order nature of our products, once production has begun, we are unable to modify or cancel your order. Please review your order carefully before completing your purchase.
Incorrect Shipping Information
Please ensure that all shipping information is accurate at the time of checkout. Josef Lami is not responsible for delays or additional costs due to incorrect or incomplete shipping addresses.
Returns
No Returns
Due to the personalised nature of made-to-order products, we do not accept returns or offer refunds. Each item is crafted specifically for you, based on your selected specifications and measurements.
Order Accuracy
We encourage you to double-check all order details, including measurements and customizations, before finalizing your purchase. If you need assistance, please contact us before placing your order.